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Where great service advisors are made.

Train a new hire to run the front counter.

Write a clean repair order. Explain the car in plain words. Sell honestly. Handle the hard conversations. Taught in the order the job happens, and proven on a real ticket before anyone gets certified.

Start for $69 a month Try the free 10-question quiz

Prepares you for the ASE C1 Service Consultant test.

72%
Ready

Manager view

Jordan is 72% ready for the counter

Estimate · graded line by line
Replace front pads and rotors, 1.5 h$225.00
Front brake rotor × 2$217.60
Front ceramic pad set$76.00

Pad set: cost $42.00 × 2.00 (matrix) = $84.00, not $76.00.

How it works

Prove it, don't just click through

Every track climbs the same five steps. Certification only counts the last three.

  1. Step 1

    Learn

    Short lessons in plain words, one idea at a time, on a phone between customers.

  2. Step 2

    Remember

    Flashcards that bring back what you miss and fade out what you know.

  3. Step 3

    Decide

    Real counter situations with one right call and a full explanation.

  4. Step 4

    Do

    Build the estimate in the RO Simulator. It's graded line by line: labor, parts price, tax, authorization.

  5. Step 5

    Perform

    Talk to an AI customer with a concern and a mood. A manager or coach reviews the grade.

Built to come back to

Learning that runs like a shop

Advisors show up for a few minutes a day because there's always a clear next job, and every bit of work pays.

  • Today's work order

    Three short jobs a day: cards, a lesson and one practice item. Finish all three and the order is stamped paid.

  • Shop dollars

    Every card, lesson, ticket and call pays shop dollars. Advisors spend them building their own shop in the Shop Shift game. It's play money, never real money.

  • The route

    Every track is a stop on the road to Level 3, so the next step is always clear.

  • One goal for the whole shop

    The team fills ten bays together each week. Hit the goal and everyone gets the shop badge. Nobody is ranked.

Today’s work order

RO #1019
  1. Review 20 due cards20/20 (done), pays about 40 shop dollars
  2. Phone and appointmentsTrack 2 (to do), pays about 10 shop dollars
  3. Practice quizTrack 2 · 0/10 (to do), pays about 35 shop dollars
Total85shop dollars

Shop board

Week of Oct 192 goal weeks in a row

600 of 1,500 shop dollars

Hit the goal by Sunday and everyone gets the shop badge.

Teammates: Alex M, Dana R, Jordan P, Sam K, Taylor B.

Example work order and shop board. One line is done, two are left; the shop has filled four of its ten bays this week.

Curriculum

The whole job, in the order it happens

One car through the shop, from the first phone call to the follow-up call after pickup. Mapped to all three ASE C1 areas, plus what the test doesn't cover: ADAS calibration, EV safety, text-message consent.

The training map

Every track is a stop on the road from the first day to Level 3. Advisors always see where they are, what's done and what's next.

  • Level 1: Certified Service Writer, tracks 0, 1, 2, 3, 4, 8
  • Level 2: Certified Service Advisor, tracks 5, 6, 7, 9, 10, 11, 12, 13
  • Level 3: Certified Senior Advisor, track 14, plus a C1-style practice exam: 60 questions in 75 minutes

Level 1 · Certified Service Writer

25/60 lessons

Phone, write-up, the vehicle and the RO: everything you need before you write tickets alone.

  1. Shop and car basics. Track 0 · Done, 12 of 12 lessons done
  2. The advisor's job. Track 1 · Done, 9 of 9 lessons done
  3. Phone and appointments. Track 2 · You are here, 4 of 9 lessons done
  4. The write-up. Track 3 · Locked. Finish Track 2 first, 0 of 10 lessons done
  5. Reading the vehicle. Track 4 · Locked. Finish Track 3 first, 0 of 10 lessons done
  6. Estimates and the RO. Track 8 · Locked. Finish Track 4 first, 0 of 10 lessons done

Level 2 · Certified Service Advisor

0/80 lessons

Systems, maintenance, presenting, warranty, workflow and the money on every ticket.

  1. Vehicle systems for advisors. Track 5 · Locked. Finish Track 8 first, 0 of 10 lessons done
  2. Hybrids, EVs and ADAS. Track 6 · Locked. Finish Track 5 first, 0 of 10 lessons done
  3. Maintenance. Track 7 · Locked. Finish Track 6 first, 0 of 11 lessons done
  4. Inspections and presenting. Track 9 · Locked. Finish Track 7 first, 0 of 10 lessons done
  5. Warranty, recalls and service contracts. Track 10 · Locked. Finish Track 9 first, 0 of 11 lessons done
  6. Workflow and the techs. Track 11 · Locked. Finish Track 10 first, 0 of 9 lessons done
  7. Delivery and follow-up. Track 12 · Locked. Finish Track 11 first, 0 of 9 lessons done
  8. The money on every ticket. Track 13 · Locked. Finish Track 12 first, 0 of 10 lessons done

Level 3 · Certified Senior Advisor

0/10 lessons

Hard conversations, compliance and the C1-style practice exam.

  1. Hard conversations and compliance. Track 14 · Locked. Finish Track 13 first, 0 of 10 lessons done
Finish lineLevel 3 · Certified Senior Advisor
Example map for an advisor who has finished Tracks 0 and 1 and is partway through Track 2. Lesson counts are the real course.

Every track ends with a one-page printable checklist to keep at the counter. Experienced advisors can test out of lessons, never out of certification exams.

For shop owners and managers

  • See who's ready to work the counter alone
  • Spot weak topics across your team at a glance
  • Assign tracks with due dates; overdue work flags itself
  • Review AI role-play grades before they count
  • One weekly goal the whole team works toward together
  • A weekly progress email, free with your first seat

For advisors

  • Learn on your phone, a few minutes at a time
  • Practice the hard calls before a real customer is on the line
  • Earn shop dollars for every bit of work and build your own shop
  • Certificates that belong to you and follow you to your next job
  • A public verification page and QR code employers can check
  • Add your certificate to LinkedIn in one tap

Pricing

One price. Everything included.

Advisor seat

$69 per advisor / month

or $690 a year (two months free)

  • Every track, flashcard and simulator ticket
  • AI customer role-play (20 a month)
  • All three certificate levels
  • Cancel any time
Get started

Shops and groups

Same $69 seat, plus:

  • 10% off at 5+ seats
  • 15% off at 10+ seats
  • Free manager dashboard and weekly email
  • Group rollup across locations
Set up my shop

Coached add-on

$199 per shop / month

  • A monthly live group session
  • A quarterly readiness review
  • Added at checkout with any shop plan

Questions

Is this ASE certification?

No. The course follows the ASE C1 Service Consultant task list and prepares you for that test, but ASE certification comes from passing ASE's own exam plus the work experience ASE requires. Our certificates show you completed this program and proved it on real tickets.

Does it work with our shop software?

Yes, with any of it. The RO Simulator is our own generic shop system, so the skills carry over to whatever your shop uses and no vendor screen change can break the course.

What happens if an advisor leaves our shop?

Their certificates belong to them and follow them to their next job. You can reassign their seat to someone new.

What happens when we cancel?

Access ends at the end of the billing period. Progress and certificates are never deleted, and a certificate stays valid until its expiry date. Renewing a certificate needs an active seat.

Who writes the content?

Every lesson and question is written from the ASE C1 task list, FTC consumer guidance and real shop situations, and approved by the program owner before any learner sees it.

How long does Level 1 take?

It depends on the person. Lessons run 6 to 12 minutes each, so a few a day on a phone adds up fast. Experienced advisors can take a placement test to skip lessons they already know, but everyone sits the certification exam.

See where you stand in five minutes

Ten real counter situations. Free. Instant results.

Take the free quiz Verify a certificate